Support Centre

Free Fire Top-Up Questions, Answered

Everything about ordering diamonds from VeerGaming — delivery times, Pakistani payment methods, account safety and refunds. Can’t find your answer? Message us on WhatsApp and a real person will reply.

5–15 minTypical diamond delivery
UID onlyNo password ever needed
5 methodsEasypaisa, JazzCash & more

Ordering & Delivery

Most orders are delivered in 5 to 15 minutes after your payment is confirmed. During peak evening hours or a major Free Fire event, it can occasionally take a little longer. If 30 minutes pass and your diamonds have not arrived, send your order details on WhatsApp and we will track it for you immediately.

Note: our 24–48 hour reply window applies to email support only. Diamond delivery is not on that timeline — it is minutes, not days.

Only your Free Fire Player ID (UID) and the diamond pack you want. That is it. We never ask for your password, your Facebook or Google login, your OTP, or access to your account. Anyone who asks you for those things is not us.

Open Free Fire, tap your profile picture in the top-left corner of the lobby, and look under your in-game name. The number shown there — usually 9 to 11 digits — is your UID. Tap the copy icon next to it so you paste it exactly, then double-check it before submitting your order.

  1. Choose your diamond pack from the top-up page.
  2. Enter your Free Fire UID and confirm the player name that appears.
  3. Pick your payment method — Easypaisa, JazzCash, NayaPay, UPaisa or bank transfer.
  4. Send the payment and share the screenshot with us on WhatsApp.
  5. Wait 5–15 minutes and check your in-game diamond balance.

Message us on WhatsApp straight away. If we have not processed the order yet, we can correct the UID at no cost. Once diamonds have already been delivered to the wrong account, they cannot be pulled back — Garena has no reversal system for delivered top-ups. This is why we ask you to confirm the in-game name that appears after you enter your UID.

We serve the Pakistan server as our main region. If your account is on a different server, message us with your UID before paying and we will confirm whether we can process it.

Yes. You can order several packs in one go, and you can top up multiple UIDs in a single payment — just list each UID and the pack that goes with it in your WhatsApp message so nothing gets mixed up.

Payments

No. That is the whole reason VeerGaming exists. Official in-game top-up often requires a card or an international wallet that most players in Pakistan do not have. With us, a mobile wallet balance is enough.

Yes — it is the fastest way for us to match your payment to your order. Send the screenshot along with your UID on WhatsApp and we will start processing right away. Keep the screenshot until your diamonds arrive.

Send us the transaction ID and screenshot on WhatsApp. We will check the receiving account and either complete your top-up or return the amount to the wallet you paid from. Do not send a second payment before we confirm what happened.

None from our side — the price you see on the pack is the price you pay. Your wallet or bank may apply its own transfer fee, which goes to them, not to us.

Account Safety

No. We deliver diamonds directly to your UID through legitimate top-up channels — no hacks, no injectors, no modified APKs, no logging into your account. Your diamonds behave exactly like diamonds bought in-game.

Never. We only need your UID. If someone claiming to be VeerGaming asks for your password, OTP, Facebook or Google login, or asks you to install an app, stop and report it to us on our official WhatsApp number: +92 331 5549869.

We operate a registered physical shop — Shop No. 30, Dawood Market, Latamber, Karak, 27800 — alongside this website. Our WhatsApp number, email address and shop location are all public, our terms and privacy policies are published on the site, and you can start with a small pack to test us before ordering a bigger one. We would rather you do that than take our word for it.

No. We only sell diamond top-ups and in-game memberships delivered to your own account. Buying and selling accounts breaks Garena’s terms of service and puts your account at risk of a permanent ban.

Pricing & Offers

We buy top-up credit in bulk and pass most of the margin on to you, and we skip the app-store commission that gets added to in-game purchases. Lower price, same diamonds, same account.

No. Once diamonds are in your account they stay there until you spend them. Event items and memberships follow whatever duration Garena sets for that particular item.

First-top-up bonuses are awarded by Garena, not by us, and the rules change from event to event. If your account has never been topped up before, the bonus usually applies. Ask us on WhatsApp before ordering and we will tell you what is currently active.

Yes — weekly and monthly memberships and the current Level Up passes are available alongside standard diamond packs. They are delivered to your UID the same way.

Support & Policies

WhatsApp is our fastest channel and the one to use for anything order-related — replies usually come within minutes during working hours.

Email at sales@veergaming.com is answered within 24–48 hours. Please do not use email if your order is in progress; WhatsApp will always be quicker.

If we are unable to complete your order for any reason, you get a full refund to the wallet or account you paid from. Once diamonds have been successfully delivered to the UID you provided, the order cannot be reversed — digital goods cannot be returned once they are in your account. Full details are in our Terms of Service.

No. VeerGaming is an independent top-up service. Free Fire and Garena are trademarks of their respective owners, and we are not endorsed by or affiliated with them in any way.

We collect the minimum needed to fulfil your order — your UID, your payment reference and your contact number. We do not sell your data. Read the Privacy Policy for the full picture.

Still stuck? Ask a human.

Send your UID and question on WhatsApp — we reply in minutes during working hours.

Shop No. 30, Dawood Market, Latamber, Karak, 27800 · Email replies in 24–48 hours