1. What this policy covers

This Refund Policy applies to every Free Fire diamond top-up, membership, and level-up pass bought through veergaming.com. It sits alongside our Terms of Service and Privacy Policy. By placing an order you accept the rules below.

VeerGaming is an independent top-up service. We are not Garena, and we do not control your game account, its balance, or its standing. Anything that happens inside your Free Fire account after delivery is between you and Garena.

2. Digital goods are final once delivered

Diamonds are non-tangible, irrevocable digital items. The moment they are credited to the UID you supplied, the sale is complete and the order becomes non-refundable and non-exchangeable. There is no technical way to withdraw diamonds from a Free Fire account, so we cannot offer “change of mind” returns the way a physical shop can.

3. When we refund you in full

You are entitled to a full refund in any of these situations:

• Non-delivery. Payment cleared but no diamonds reached your UID within 24 hours of confirmation, and the delay was not caused by wrong details from your side.
• Short delivery. We credited fewer diamonds than the pack you paid for and cannot top up the difference within 24 hours.
• Duplicate payment. You were charged twice for one order, or you sent the same amount to two of our accounts by mistake.
• Overpayment. You transferred more than the listed price. We refund the extra amount only.
• Order cancelled by us. Stock ran out, the pack was mispriced, or we could not complete the top-up for any reason on our side.
• Wrong pack from us. We delivered a different pack than the one you ordered and you did not want it.

4. When we cannot refund you

Refunds are refused in these cases:

• Wrong UID entered by you. Diamonds were successfully delivered to the UID written on the order. We verify against the UID you submitted, not the account you meant.
• Successful delivery, later regret. You received the diamonds and then decided you no longer wanted them, or found a cheaper price elsewhere.
• Diamonds already spent. The balance has been used in-game, in whole or in part.
• Account bans and restrictions. Garena suspended, banned, hacked, recovered, or deleted your account. Our responsibility ends at delivery.
• Bonus and event rewards. A promotional bonus Garena advertised did not apply to your account. Eligibility rules are set by Garena, not by us.
• Third-party purchases. The order was placed through a reseller, a group chat, or anyone who is not VeerGaming.
• Fraud or abuse. Payment was made with a stolen wallet or card, the screenshot was edited, or the same claim is repeated to obtain free diamonds.
• Late claims. The request reached us more than 7 days after the order date.

5. Delayed orders

Most top-ups land in 5 to 15 minutes. During Garena maintenance, event rushes, or bank downtime an order can take longer. A delay is not a failure — please allow the full 24-hour window before requesting a refund. If we already know an order will run late, we message you on WhatsApp with an updated time. You may cancel for a full refund at any point while the order is still pending, before diamonds are credited.

6. Cancelling an order

Cancellation is possible only while the order status is still pending and no diamonds have been sent. Message us on WhatsApp with your order ID as soon as possible. Once processing starts, the order is locked and section 2 applies.

7. How to request a refund

Send your request within 7 days of the order date, on WhatsApp for the fastest reply or by email if you prefer a written record.

1. 1

   Gather your proof

   Order ID, Free Fire UID and in-game name, the pack you bought, the amount paid, the payment method, the wallet or bank transaction ID, and a clear payment screenshot.

2. 2

   Contact us

   WhatsApp +92 331 5549869 or email sales@veergaming.com with the subject line “Refund request — [your order ID]”.

3. 3

   We investigate

   We check the delivery log against your UID and confirm the payment with our provider. Email requests receive a first reply within 24–48 hours; WhatsApp is usually much faster.

4. 4

   You get a decision

   Approved requests are paid back to the same account you paid from. Declined requests come with the reason and the delivery evidence we relied on.

8. How refunds are paid

Money always returns through the channel it came from. We cannot send an Easypaisa refund for a JazzCash payment, and we cannot refund to an account that is not in the payer’s name.

Refund timings start from the day we approve your request, not the day you sent it. Transfer fees charged by your wallet or bank are deducted from the refunded amount. We do not charge a processing fee of our own.

9. Store credit and re-delivery

Where you’d rather have the diamonds than the money, we can re-deliver the correct pack or issue store credit of equal value instead of a cash refund. This is your choice, never something we impose. Store credit does not expire and can be used on any pack we sell.

10. Disputes and chargebacks

Talk to us first. Opening a wallet dispute or bank chargeback before contacting us freezes the order while the provider investigates, which makes everything slower for you. Accounts that file a chargeback on a delivered order may be blocked from future purchases, and we will supply the delivery log and UID records to the payment provider as evidence.

11. Changes to this policy

We may update this policy as payment methods and Garena’s rules change. The version published on this page at the time you place your order is the version that applies to it. The date at the top of the page always reflects the latest revision.

12. Contact us

Refund questions, order problems, and anything else about a purchase:

• WhatsApp: +92 331 5549869 — fastest route for live orders
• Email: sales@veergaming.com — reply within 24–48 hours
• Address: Shop No. 30, Dawood Market, Latamber, Karak, 27800, Khyber Pakhtunkhwa, Pakistan